During call backs today, for our Burlington location. I attempted to call a Mr. Tim Webb. I actually spoke to his wife instead. She said she comes to Thomas Tire & Automotive in Burlington because Ricky is so great about getting her in/out really quick and she is a mail carrier and doesn’t have much time to sit and wait. She has purchased two sets of tires, referred a family member who also bought tires, plus she gets her oil changed there every three weeks. She has referred other mail carriers to us as well. She said she has spent over $7000 with us and she said she needed to get off the phone with me before we sold her something else….(Ha ha). She was very pleased about the service she receives when at the Burlington location. She said, she thinks Ricky must have a special ringtone just for her, because every time she calls, she can hear him in the background saying,” tell her to bring it on in.” Way to please a customer and keep her coming back for more!
Jo